Store Policy


 Customer Care

Feel free to contact us if you have any questions or want a follow-up once you order. Please keep in mind that each piece is made to order and there is always a production time that varies between 3 to 6 weeks depending on the season.   

Remember to always plan ahead if you have a specific event and wish to have your Vigo swim (or any made to order product) on time. We recommend to put your order THREE months prior to that date to avoid any disappointment.  We are a small, independent, sustainable brand and work accordingly. This means unforeseen inconveniences may occur and we are not responsible for late orders if you didn't make it on time. 

For Ready-to-Wear pieces, please contact us to arrange a visit to our shop.

Vigo is for life! If you already have one of our swimsuits and you think it needs a little love and a retouch (only stitching), send us an e-mail so we can set up a visit in our studio and get that done for you!  We want for you to have this swimsuit forever!  

 

Shipping Policy

Processing orders can take up to 6 weeks after your payment is authorized and verified. Once the order is processed and the label is printed, the estimated delivery is from 4 to 5 business days. This does not include holidays. Please contact us for current time information. 

The FREE SHIPPING option does not include tracking number and we are not responsible of any lost items.  We recommend choosing PRIORITY MAIL which includes tracking number and up to $100 on insurance. 

** Please be aware that once we drop off your package in the mail, USPS which is the carrier we work with, is taking longer than usual to deliver due to the high traffic they are facing because of COVID-19  **

 

Returns and Refunds

Swimwear:

We only accept size exchanges for bikini tops and they must be returned within 3 weeks of being received and must be without use, with the Vigo hangtag and in perfect conditions.  Once we receive the item and make an inspection, we will proceed with the exchange or refund. Without exceptions, one-pieces and bottoms are not accepted for returns or exchanges due to hygiene.

Clothes and accessories:

We accept returns and exchanges in all clothing and accessories within 3 weeks of being purchased or received and must be in perfect conditions, without use, with hang-tags and with receipt. 

We offer in store credit for returns - if you don't see anything you like at the moment, you have up to 2 years to use your credit!

We do not make any exchange or return on custom orders once they are paid in full, fitted and delivered. We do not apply in store credit for custom orders nor make refunds. No exceptions will be made. 

ALL SALES AND DISCOUNTED ORDERS are final. No exchanges or returns on items bought on SALE will be accepted. No in store credit will be applied on items on SALE. Please note this when applying flash sale codes. 

Please be aware that since we are a small, independent, sustainable company and make everything to order, we DO NOT make refunds.  

 

Change or Cancel an Order

If the order was made within 48 hours and you want to change or cancel it, please contact us via email with subject: Cancel/Exchange (and your order number).

Custom Orders 

For Custom Orders there is an additional cost of $100 and measurements MUST be taken at our Shop. This additional cost includes: custom style, made to measure and fittings. Please contact vigoswim@gmail.com to arrange a visit. 

 

Additional Coverage

We offer three types of coverages which are: Thong, Cheeky and Classic and you can specify in the note box.  

 

Privacy & Safety

We only use your personal information for shipping and contacting purposes. For wholesale inquiries send us an e-mail: vigoswim@gmail.com

Our products are handmade to order and there is a production time that fluctuates depending on the season and/or the volume of orders per week.  For wholesale orders it can take up to three months for delivery depending on quantity.  Minimum order is of 18 pieces (6 same styles). 

 

Payment Methods

Credit / Debit Cards  - PAYPAL - Venmo - Athmóvil