Store Policy


 Customer Care

Feel free to contact us if you have any questions or want a follow-up once you order. Please keep in mind that each piece is made to order and there is always a production time that varies between 1 to 4 weeks depending on the season.  Please contact us via e-mail to know the current time before ordering. 

Remember to always plan ahead if you have a specific event and wish to have your Vigo swim (or any made to order product) on time. We recommend to put your order two months prior to that date to avoid any disappointment if a delay occurs.  We are a small, independent, sustainable brand and work accordingly. We are not responsible for late orders if you didn't make it on time. 

For Ready-to-Wear goods check out or stockist list on the main menu and our monthly Pop-Up shops.  Just remember limited styles, sizes and print combinations will be available to shop instantly.

Vigo is for life! If you already have one of our swimsuits and you think it needs a little love and a retouch (only stitching), send us an e-mail so we can set up a visit in our studio and get that done for you!  We want for you to have this swimsuit forever!  

 

Shipping Policy

Processing orders can take up to 4 weeks after your payment is authorized and verified. Once the order is processed and the label is printed, the estimated delivery is from 4 to 5 business days. This does not include holidays. Please contact us for current time information. 

 

Returns and Refunds

 

Returns are only accepted within 15 business days of being received. It should be in the exact conditions as received, without use, with hang tags, and the hygienic liner. We will not accept any return without these specific conditions. 

Exchanges and returns are accepted for standard orders only. You can change the style and/or size if your Vigo Swim is not the right fit - as long as it's in the conditions stated above. 

We do not make any exchange or return on Custom orders. We do not apply in store credit for custom orders. No exceptions will be made. 

We offer in store credit for returns - if you don't see anything you like at the moment, you have up to 2 years to use your credit!

ALL SALES are final. No exchanges or returns on items bought on SALE will be accepted. No in store credit will be applied on items on SALE. Please note this when applying flash sale codes. 

We DO NOT make refunds. No exceptions will be made.

 

Change or Cancel an Order

If the order was made within 48 hours and you want to change or cancel it, please contact us via email with subject: Cancel/Exchange (and your order number).

 

Custom Orders 

For Custom orders (which is making one of our patterns in a specific size) there will be an additional cost of $30 and measurements MUST be taken at our Studio. Please contact mavigoswim@gmail.com to arrange a visit. 

 

Additional Coverage

Additional Coverage of 1"-2" can only be added to standard styles and sizes. Add specifications in comment box when selecting style.

 

Privacy & Safety

We only use your personal information for shipping and contacting purposes. For wholesale inquiries send us an e-mail: vigoswim@gmail.com

Our products are handmade to order and there is a production time that fluctuates depending on the season and/or the volume of orders per week.  For wholesale orders it can take up to three months for delivery depending on quantity.  Minimum order is of 12 pieces (6 same styles). 

 

Payment Methods

Credit / Debit Cards  - PAYPAL - Venmo - Athmóvil