Store Policy


 Customer Care

Feel free to contact us if you have any questions or want a follow-up once you order. Please keep in mind that each piece is made to order and there is always a production time that varies between 1 to 4 weeks depending on the season.  Please contact us via e-mail to know the current time before ordering. 

Remember to always plan ahead if you have a specific event and wish to have your Vigo swim (or any made to order product) on time. We recommend to put your order two months prior to that date to avoid any disappointment if a delay occurs.  We are a small, independent, sustainable brand and work accordingly. We are not responsible for late orders if you didn't make it on time. 

For Ready-to-Wear goods check out or stockist list on the main menu and our monthly Pop-Up shops.  Just remember limited styles, sizes and print combinations will be available to shop instantly.

Vigo is for life! If you already have one of our swimsuits and you think it needs a little love and a retouch (only stitching), send us an e-mail so we can set up a visit in our studio and get that done for you!  We want for you to have this swimsuit forever!  

 

Shipping Policy

Processing orders can take up to 4 weeks after your payment is authorized and verified. Once the order is processed and the label is printed, the estimated delivery is from 4 to 5 business days. This does not include holidays. Please contact us for current time information. 

 

Returns and Refunds

Returns and refunds are only available for clothing pieces (cover ups, bottoms, tops, dresses) and are only accepted within 15 business days of being received.  It should be in the exact conditions as received, without use and with hang tags.  We will not accept any return nor make any refund without these specific conditions. 

We do not make exchanges or refunds in swimwear due to hygienic policies made by the Federal Department of Health. 

 

Change or Cancel an Order

If the order was made within 48 hours and want to change or cancel it, please contact us via email with subject: Cancel/Exchange (and your order number).

 

Privacy & Safety

We only use your personal information for shipping and contacting purposes. For wholesale inquiries send us an e-mail: vigoswim@gmail.com

Our products are handmade to order and there is a production time that fluctuates depending on the season and/or the volume of orders per week.  For wholesale orders it can take up to three months for delivery depending on quantity.  Minimum order is of 12 pieces (6 same styles). 

 

Payment Methods

Credit / Debit Cards  - PAYPAL - Venmo - Athmóvil